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81 Posts in 18 Topics by 28 members

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Getting the most from ithlete

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Forum » Getting the most from ithlete » App does not want to work

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Author Topic: App does not want to work 175 Views
  • Davem
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    Community Member
    2 posts

    App does not want to work Link to this post

    24 June 2010 at 10:21pm Last edited: 24 June 2010 10:21pm

    Can anbody help!!!! I have purchased the app and received my ithlete transmitter but it does not want to work. Have tried 2 different analogue chest belts , both recomended but still no reading on ipod. The ipod is 2nd generation with the latest updates. Anybody else had this problem?

  • Mike
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    Community Member
    2 posts

    Re: App does not want to work Link to this post

    25 June 2010 at 1:12pm

    I had a similar problem, and after trying two different chest belts I figured that it might be the transmitter which was not working properly. I e-mailed the support address, and got a really prompt reply, and got a new transmitter sent out. It now works absolutely fine!

  • moderator
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    42 posts

    Re: App does not want to work Link to this post

    26 June 2010 at 2:49pm

    Here's a test you can do to find out if both your chest strap and the receiver are working OK.

    1. Put on your chest strap and plug in the ithlete receiver.
    2. Now instead of launching the ithlete app, launch the Voice Memos app that came with your iPhone / iPod (it's the red one with an old fashioned microphone logo).
    3. Hold your iPhone / iPod in the normal position as if you were going to take an ithlete measurement and press the record button.
    4. Leave it running for 10s or so, and press stop.
    5. Remove the ithlete receiver, then go to the voice memos list and your recording will start playing.

    You should hear a high pitched, regular, clear "CHIRP" like a cricket noise if all is well.
    If the chirp is irregular or noisy, it could be the chest strap is not making good contact with your skin or the chest strap battery is weak.
    No chirp at all means either the chest belt or receiver is not working.
    If you can hear regular environment noises instead, then the ithlete receiver is not properly inserted, possibly because the case is blocking it.

    If you are unsure about the diagnosis, or are still having trouble, email the voice memo to ithlete.support@myithlete.com and I will gladly listen to it and respond quickly.

  • Davem
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    Community Member
    2 posts

    Re: App does not want to work Link to this post

    28 June 2010 at 7:48pm

    All working fine now think it was my ipod causing the problem. Thanks for all the advice.

  • Chips
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    Community Member
    1 posts

    Re: App does not want to work Link to this post

    6 September 2010 at 5:30pm

    Hi Moderator,
    I just received my device, but the device does not detect the transmitted signal. I just recently changed the battery of my belt. I tried various positions and distances. Here are the specs:
    - Suunto T6 with Duo Comfort Belt (this connection works fine even from more than 2 meters distance between belt and watch)
    - iphone 3G with OS Version 3.1.3 (7E18)

    Just before I sent you a voice memo email. I produced the voice memo following your instructions. I hear nothing. I plugged-in my earphones to listen music. That works fine. It seems the issue is ithlete device.

    What is the next step ?

    Best regards Christian

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